Returns & Refunds
Unfortunately, sometimes orders can be damaged by shipping companies while in the postal system. We pack all our vinyl orders in sturdy mailers, with records outside of the outer sleeve to avoid seam splits and damage. That said, sometimes things can happen leading to a damaged order, which we always hate to see happen.
If this happens to your order, get in touch with some photos of the damage (both to the record and the cardboard mailer) and we'll be happy to send a refund or a replacement, provided we have the item in stock. These photos are important for us to be able to make a claim against the shipping company, so we can only process damaged orders where photos are provided.
If your order turns up with a defect which is affecting playback, get in touch with us and we'll always try to replace it or if the item is out of stock, we will issue a refund. Just send us an email with clear pictures and a description of the issue.